This is a Head of Corporate IT | Merivale role with Merivale based in Sydney, NSW, AU Merivale Role Seniority - senior More about the Head of Corporate IT | Merivale role at Merivale At Merivale, we believe our people are at the heart of everything we do – from iconic venues to unforgettable guest experiences. We are searching for a Head of Corporate IT, reporting directly to Merivale’s Chief Technology Officer. This is a pivotal role within our Senior IT leadership team responsible for day-to-day delivery, reliability and improvement across all venues and our Head Office The role is hands-on when required and leads a blended workforce of approximately 15 permanent and casual staff across service desk, field support and corporate/venue network operations. The focus is operational excellence, service quality and the uplift of people, processes and tools in a fast-paced, customer-centric hospitality environment. Responsibilities include Corporate & Venue Network Operations: Own wired and wireless networks across HQ and 100 venues, ensuring availability, performance, and rapid issue resolution. Venue & Office Technology Enablement: Oversee technology across venues and corporate environments, including Wi-Fi, POS networks, AV, laptops, mobile devices, and peripherals. Service Desk & Field Support: Lead day-to-day IT support aligned to trading hours, major events, and peak operational periods. Hands-on Technical Leadership: Support incident resolution and troubleshooting, particularly during major outages or high-impact events. Process & Tool Uplift: Improve IT service processes using ITIL practices, automation, and modern tooling. AI Enablement: Identify and implement practical AI use cases to improve service efficiency and user experience. People Leadership: Lead, roster, coach, and develop the team, including performance management, onboarding, and capability uplift. Vendor & Commercial Management: Own vendor relationships, SaaS platforms, and associated commercial outcomes. Essentials Bachelor’s degree in IT, Computer Science, or related discipline (or equivalent experience). 8–12 years’ experience across Corporate IT, service operations, and multi-site environments. Experience in hospitality, retail, or similarly fast-paced operational environments preferred. Proven experience managing SaaS platforms, licensing, and renewals. Strong stakeholder communication skills in operational environments. You are a hands-on leader with the ability to dive into detail when needed. Continuous improvement mindset with strong process optimisation capability. Solid understanding of enterprise and venue networks (LAN/WAN/Wi-Fi). Practical application of ITIL frameworks. Strong vendor management and commercial negotiation experience. Merivale Employee Benefits 25% staff discount across 90 Merivale venues. Exclusive monthly perks, staff-only rewards and events. Merivale Staff Cellar – access to premium wines at staff pricing. Unlimited career growth with endless development opportunities. Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more. Professional accreditation support – including Leadership qualifications. Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder. Employee Referral Program – earn rewards for bringing great people on board. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Merivale team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Owning corporate and venue network operations Overseeing venue and office technology enablement Leading service desk and field support Key Strengths ️ Stakeholder communication Process optimisation Vendor management ️ Hands-on technical leadership AI enablement ITIL framework application A Final Note: This is a role with Merivale not with Hatch.
